Reports & Resources

5 Changes to Health Care and How they Impact EMS

EMS leaders need to focus on continually improving quality, efficiency and innovation to add value as health care undergoes dramatic changes By Roxanne Shanks Health care policy seems to be in constant change with little clarity on where it is headed. Several policy changes being considered in Washington, from repeal of Obamacare to other, less…

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How Strategic Regional Organizations Increase EMS Efficiency

Forming a partnership with other EMS organizations in your region can improve the bottom line and provide better service to the community By Christine Zalar, MA Consolidations, mergers and acquisitions continue to hold value in today’s complex health care marketplace, often delivering favorable economies of scale, increased operational efficacy and improved financial results. At the…

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4 Ways to Manage a Thriving Volunteer EMS Organization

Research into non-profit and public sector organizations can help leaders of volunteer and combined EMS departments understand their members’ motivations By Michael Ward Volunteer EMS and fire agencies throughout the United States have increasingly turned to paid or paid-on-call staff to supplement volunteer staffing. This has created an us-versus-them situation that interferes with the delivery…

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6 Steps for EMS Leaders to Better Engage Millennials

Engaging millennials is about more than simply welcoming a new generation to the workplace; it’s about accepting a seismic shift in how we view careers, technology and innovation By Jay Fitch, PhD Our profession has become preoccupied with millennials over the last few years. The number of magazine articles, conferences, books and blog posts dedicated…

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7 Effective Communication Steps for EMS Leaders

Whether implementing a major initiative or making small policy shifts, two-way communication with every level of the organization is critical By Chip Sovick “Change is the law of life. And those who look only to the past or present are certain to miss the future.” President John F. Kennedy spoke these words in 1963, but…

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