Christine M. Zalar, MA
Ms. Zalar’s professional experience spans the full spectrum of prehospital care, from developing, implementing, and managing air medical and ground ambulance services to managing hospital emergency care systems and trauma centers. Her key areas of expertise include operational and financial analysis of air medical services, and development of quality management systems. Her hospital experience with emergency and trauma services led directly to the successful integration of prehospital emergency care programs into clinical service lines of tertiary and community hospitals. She established the successful air medical and hospital services consulting division of the Firm and provides leadership to the Firm’s affiliate, MedServ International, which strategically provides management and operational services for medical transportation organizations.
As a consultant, she has been responsible for developing multi-jurisdictional and multi-institutional programs for a variety of clients. This has included consolidation of providers in the healthcare sector, and design of regional Medical Transportation Systems, particularly those serving rural areas. In addition to conducting air medical feasibility studies, she developed the process for performance contracting with aircraft manufacturers and service vendors in the air medical industry, which has had significant impact. Ms. Zalar has also worked extensively in designing medical transportation networks for healthcare systems, and developing strategic linkages among healthcare facilities and air and ground service providers.
Ms. Zalar is active in numerous professional organizations that serve and support medical transportation and emergency medical care. She has served multiple terms as Chair of the Foundation for Air Medical Research and Education (FARE) and was the 1988 recipient of the National Flight Nurse Association’s Jordan Award in recognition for her original contributions to air medical healthcare. She is a strong advocate of air medical safety systems and has testified at Federal hearings on air safety issues. Ms. Zalar played a key role in the development of the Association of Critical Care Transport (ACCT), a leading patient advocacy group and continues to serve on its Board. She was a contributing author to the popular textbooks Beyond the Street: A Handbook for EMS Leadership Management and Prehospital Care Administration. She received a Bachelor of Science in Nursing from the St. John College of Cleveland and holds a Masters of Arts degree from William Lyon University.