Joseph J. Fitch, PhD

Founding Partner & President

Dr. Jay Fitch is internationally recognized for leadership as a consultant, educator and innovator in the fields of EMS and public safety. His body of work, spanning nearly 40 years, includes the development and implementation of original operational and strategic solutions for individual organizations, as well as the broader systems in which they operate. Dr. Fitch’s knowledge of the industry and his expertise in organizational development is built on real-world experience. He was among the first paramedics trained in the USA and was named EMS Director in St. Louis at the age of 24. He was responsible for the operational implementation of the Kansas City EMS system and served as president of a large private ambulance service. Since creating Fitch & Associates, he has personally led numerous complex projects reflecting the entire public safety spectrum, with results that have transformed emergency care for those communities..

From these varied experiences, Dr. Fitch learned to value many perspectives—from patient to caregiver to public official—that go into creating exemplary EMS/public safety programs. Since 1984, he and the consulting team at Fitch & Associates have worked with small and large organizations throughout the world, helping make sense of their current situations and providing a path toward greater success. In recent years, additional business entities under the MedServ name have been created to meet evolving client needs.

With a doctorate degree in Organizational Psychology, Dr. Fitch is in demand as a speaker and author. He has held academic appointments at The George Washington University, The University of Kansas and Royal Roads University (Canada). Dr. Fitch has written and spoken extensively, contributing hundreds of articles and seminars to enhance the profession. He was the lead author for the highly regarded textbook Beyond the Street: A Handbook for EMS Leadership and Management and was the editor of Prehospital Care Administration, the popular collection of essays and case studies currently in its second edition. His community activities included serving for more than a decade on the Board of Directors of a municipal fire district and a suburban Kansas City healthcare facility. Dr. Fitch is a long-term member of the International City and County Management Association, has authored several ICMA member reports on emergency services and has served on its annual conference program committee. He is a member of the American College of Healthcare Executives and serves on the Editorial Boards of JEMS (Journal of Emergency Medical Services) and Best Practices in Emergency Services.

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