Fitch Coaching Program

The coaching program at Fitch & Associates is an inquiry-based approach to personal and professional development that aims to create awareness, generate action, and facilitate learning and growth. It focuses on improving performance by helping individuals develop and sustain new perspectives, attitudes, skills, and behaviors.

The Curriculum

Agencies engaging a Fitch Coaching Project can expect the engagement to involve:

  • Facilitating learning
  • Gathering and giving feedback (360)
  • Identifying development opportunities (pre-work assessments)
  • Building awareness
  • Facilitating solutions by asking powerful questions
  • Setting goals and making action plans
  • Supporting and encouraging over the long term
  • Monitoring progress and holding others accountable

A typical coaching engagement is about 6 months in duration and is made up of three major phases.

Individual Leadership Development and Coaching:

Phase 1: Project goals intake call, and completion of client DiSC and LPI 360 or Culture Index assessments.
Phase 2: Regular, bi-weekly (two per month), half-hour coaching sessions with each leader, identified by the Client for the program, via Zoom. At the end of the 6-month period, the Client will be provided a summary report of the Leadership Development and Coaching engagement.
Phase 3: Provide Final Report to include hard copy and review with client via Zoom.

Team Leadership Development & Coaching – Onsite:

Phase 1: Project goals intake call, and completion of client DiSC and LPI 360 or Culture Index assessments for leadership team.
Phase 2: Onsite learnings to include:

  • Appreciative inquiry, which is a strengths-based, positive approach to leadership development and organizational change. The appreciative approach discovers what is working well and partners those strengths with personal and organizational vulnerabilities. The learning outcome is a strategic framework for setting goals, problem-solving, and relationship building.
  • Coaching conversations
  • Coaching discovery sessions that include a general overview of the DiSC and LPI360 reports, and identifying the specific goals of the coaching relationship.
  • Other specific leadership coaching skills/topics as needed

Phase 3: Provide Final Report to include hard copy and review with client via Zoom.

The Faculty

Hannah Fitch, M. Div., is a senior consultant with Fitch & Associates and a minister in the Christian Church (Disciples of Christ), serving a vibrant congregation in Chicago, Illinois. She is a core faculty member for the Ambulance Service Manager’s certificate program at Fitch & Associates. Her background in theater, broadcast and vocal performance deeply informs her approach to leadership development and effective communication training. She has helped politicians, executives, educators and activists to develop both the skillset and the mindset for a powerful public presence. Hannah is an enthusiastic listener, sounding board, and problem navigator and is honored to serve the EMS community.

Questions? Contact Hannah Fitch at [email protected] or 816-431-2600.


Get Started!

Inquire today


Clinical Manager, Ambulance Service, Tri-State Ambulance,
La Crosse, Wisconsin
“I greatly enjoyed each coaching session. I have learned a lot through the guidance and Coaching. Helped me look at situations with new perspectives.”

Coordinator, MU Healthcare
Columbia, Missouri
Absolutely worth it. It’s valuable to have someone trained to help you get out of your own head and focus.