Reports & Resources

Podcast: In the Trend Zone With Kerri Hatt and Anthony Minge

Kerri Hatt, editor-in-chief of EMS1, and Anthony Minge, Senior Partner with Fitch & Associates, discuss the 2021 EMS Trend Report, including what insights and markers have changed since the 2020 report.   Listen to Dispatch in Depth HERE, on Annals of Emergency Dispatch & Response.   Download the full 2021 EMS Trend Report here.

2021 EMS Trend Report

The 2021 EMS Trend Report continues our effort to identify how those in EMS perceive growth, change and the challenges impacting the sustainability and future of the industry. Last year, we said that 2020 would be a “defining year” for EMS. Even at the time, soon after the emergence of the new coronavirus in the…

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Non-profit EMS: Myths and truths

Strategies for overcoming the unique challenges of leading a non-profit EMS organization By Roxanne Peek, MBA, Fitch & Associates Published by EMS1 What does it mean to be a non-profit EMS organization? Often, people hear the term “non-profit,” and have false assumptions about what that actually means regarding how an organization operates. There are several…

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Achieving positive discipline without destroying trust

A 3-step guide to disciplinary action that demonstrates good faith, while putting the responsibility for their actions on employees By Jay Fitch, PhD, Fitch & Associates Published by EMS1 It was a hot afternoon in St. Louis a number of years ago. I was the EMS director, following the city’s progressive discipline policy by handing…

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Successful and sustainable EMS mentoring programs

By Jay Fitch, PhD, Fitch & Associates Published by EMS1 Mentoring has been around for a long time. “Mentoring is a brain to pick, an ear to listen, and a push in the right direction,” according to John Crosby. Crosby was a businessman who also represented Massachusetts’ 12th District in Congress the late 1800’s and…

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