Reports & Resources

Every EMS leader knows that the key to a successful operation is people. Without good people at every level—from the billing operation to fleet management to, of course, your EMS clinicians in the field—it’s hard to achieve success, even with the best equipment, policies and funding. Last month, I enjoyed another week of learning from…

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Last week, the U.S. Centers for Medicare and Medicaid Services (CMS) announced proposed changes to how it reimburses home health agencies. Specifically, CMS will now allow home health providers to report the costs of remote monitoring. Like many initiatives happening at the local, state and national levels, this move by CMS appears to recognize and support…

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Many EMS agencies realize that new employees, whether new graduates of pre-service paramedic programs or employees with experience in other organizations, are not fully prepared to climb into an ambulance and head out to serve the community.

As EMS leaders, we often struggle with how best to recognize, reward and retain our top performers. There are the obvious answers: higher pay, better benefits, promotional opportunities. And we all know the value of employee engagement — but how many of us work in organizations that actually do something about it, in a planned, organized…

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Every year I enjoy attending Navigator, the annual meeting of the International Academies of Emergency Dispatch. At this year’s conference, held last month in Las Vegas, we were again proud to honor graduates of the Communications Center Manager course during the opening ceremonies. Fitch & Associates created the program with IAED more than 15 years ago and it now has more…

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