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Leadership Education & Development
Fitch & Associates is committed to shaping the future of emergency services by finding and cultivating strong leaders.
We offer a wide variety of leadership programming, services and development tools. In addition to the courses listed here, members of the Fitch & Associates team have created leadership courses tailored to your organization’s needs and also are available to speak at conferences or other educational sessions.
We’ve helped to mentor and educate more than 3,000 leaders.
To learn how we can assist your team, call 816-431-2600.
PINNACLE 2025 EMS Leadership Forum
Jul. 14-18, 2025, Phoenix, AZ
Pinnacle™ is an exclusive management forum designed to address the most important issues facing EMS leadership, engaging attendees with no-holds-barred exploration of the most relevant topics in the changing world of EMS. Join us to gain the knowledge—and the network—needed to move from EMS leader to healthcare leader.
Ambulance Service Manager (ASM) Program
Fall 2025 | San Antonio, TX
Online begins: Sep 8
In-person: Oct 5-10 & Dec 7-12
For aspiring, new and experienced managers who wish to develop their leadership competencies and sharpen essential management skills, the Ambulance Service Manager program provides a broad foundational curriculum that matches cutting edge man
Communications Center Manager (CCM) Program
Fall 2025 | San Antonio, TX
Online begins: Sep 8
In-person: Oct 5-10 & Dec 7-12
This one-of-a-kind program presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center.
Beyond the Street (BTS) Workshop
May 21-22 – State College, PA
September 9-10 – Schertz, TX
Beyond the Street shows new supervisors how to think and act like leaders. Participants master essential management skills, from working effectively with different generations in the workforce and handling conflict to building trust with peers, bosses and other agencies.
Articles
Non-profit EMS: Myths and truths
Strategies for overcoming the unique challenges of leading a non-profit EMS organization By Roxanne Peek, [...]
Successful and sustainable EMS mentoring programs
By Jay Fitch, PhD, Fitch & Associates Published by EMS1 Mentoring has been around for [...]
FBI, DHS, HHS warn of credible and imminent cyber threat to healthcare
By John Yeast & Anthony W. Minge, EdD Fitch & Associates The Cybersecurity and Infrastructure [...]
Fitch Insights & Perspective
Growing into the Future
For more than a decade we’ve worked to expand the firm’s capabilities for our clients, both old and new. We’ve [...]
Fitch Insights: PTSD-We Have Enormous Work to Do
"We all have to come to a place where we’re looking at what’s driving crisis among our responders." As EMS [...]
Fitch Insights – Dr. Brad Lee
Dr. Brad Lee, MD, JD, MBA, shares how early collaboration and partnership were the keys to success in a groundbreaking project, and [...]
Reports
2024 EMS Trend Report
EMS Trend Report: What paramedics want in 2024 is the latest iteration of the EMS Trend Report, produced through a [...]
2020 EMS Trend Report
This will be a defining year for EMS, shaped by new care delivery options, legislative mandates and the public spotlight. [...]
2019 EMS Trend Report: The Forces Shaping the Future of EMS
How will EMS advance at its current pace of change?
