Leadership Education & Development

Fitch & Associates is committed to shaping the future of emergency services by finding and cultivating strong leaders.

We offer a wide variety of leadership programming, services and development tools. In addition to the courses listed here, members of the Fitch & Associates team have created leadership courses tailored to your organization’s needs and also are available to speak at conferences or other educational sessions.

We’ve helped to mentor and educate more than 3,000 leaders.
To learn how we can assist your team, call 816-431-2600.

Prepare Your Team for the Future
Talk with our expert consultants

PINNACLE 2024 EMS Leadership Forum

Aug. 12-16, 2024, Marco Island, FL

Pinnacle™ is an exclusive management forum designed to address the most important issues facing EMS leadership, engaging attendees with no-holds-barred exploration of the most relevant topics in the changing world of EMS. Join us to gain the knowledge—and the network—needed to move from EMS leader to healthcare leader.

Learn More
<!– Place holder for register button Register

Ambulance Service Manager (ASM) Program
Fall 2024

Online Begins: Sep 16
In-person: Oct 20-25 & Dec 8-13

For aspiring, new and experienced managers who wish to develop their leadership competencies and sharpen essential management skills, the Ambulance Service Manager program provides a broad foundational curriculum that matches cutting edge management theory with real-life practical applications.

Learn More

Communications Center Manager (CCM) Program
Fall 2024

Online Begins: Sep. 16
In-person: Oct. 20-25 & Dec. 8-13

This one-of-a-kind program presents the latest management and leadership practices used by emergency service providers around the world. It has proven to be successful for business leaders and students in implementing effective changes in today’s communication center.

Learn More

Beyond the Street (BTS) Workshop

April 11-12, 2024 | Lansdale, PA
June 26-27, 2024 | Moncks Corner, SC (Charleston)
October 1-2, 2024 | Leavenworth, WA

Beyond the Street shows new supervisors how to think and act like leaders. Participants master essential management skills, from working effectively with different generations in the workforce and handling conflict to building trust with peers, bosses and other agencies.

Learn More

Customized Leadership Training & Coaching

Client-specific training programs for executives, chief officers, middle managers and caregivers are tailored to address often-neglected areas of leadership development, imparting both the latest management knowledge and proven best practices. Specialty onsite topics include implementation of Just Culture, Customer Service and Safety Management Systems. We also offer individual executive assessment and coaching.

Note:  All Fitch & Associates educational programs are approved to partially fulfil the requirements for those desiring to seek credentialed status as a supervisor, manager or executive under NEMSMA/ACPE.